Returns & Exchanges

We want you to love your Lanolips products as much as we do, but if you are not completely satisfied, we offer a 30-day return policy for items purchased directly through our store. Please ensure all returned products are in their original packaging and meet our safety standards for hygiene.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in the original shipping box or a similar sturdy mailer, ensuring the products are protected from leaks during transit.

3

Attach the Shipping Label

Download and print your prepaid return shipping label from the portal, then affix it clearly to the outside of your package.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing